Refund Policy

Your 30-Day Choice

To state the position of cosrxhollow precisely, the voluntary return window remains open for 30 days following receipt; at the same time, customers may choose an exchange instead of a return within the stated period.

Who Pays Return Shipping

The operating rule used by cosrxhollow is straightforward: the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged; as a related safeguard, damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping.

Before and After Dispatch

cosrxhollow applies the following customer standard: after shipment, the order is handled under this Refund Policy; additionally, a customer may ask to cancel before the order ships.

Inspection and Refund Timing

For transparency, cosrxhollow records that posting by the customer's financial institution can take additional time; where relevant, an authorized return is reviewed after receipt; where relevant, an approved refund goes back to the original payment method in 5-10 business days.

Limited Return Exclusions

The customer-facing practice followed by cosrxhollow is that the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program.

Return Authorization Steps

The operating rule used by cosrxhollow is straightforward: approved requests receive a prepaid return label or another no-cost return method; customers should first contact tranhai811466@gmail.com or 512-204-5454; shipment back to the merchant must wait for return instructions.

Authorized Return Address

To state the position of cosrxhollow precisely, a different destination is used only when the store provides specific written return instructions; where relevant, approved returns are ordinarily directed to 694 Cottonwood Dr, Brea, California, 92821, United States.

Business Contact Record

The documented approach of cosrxhollow is as follows: customer correspondence may be sent to tranhai811466@gmail.com; for completeness, telephone support is available through 512-204-5454; where relevant, cosrxhollow is the merchant responsible for this storefront; as a related safeguard, the complete physical address, also used for approved returns unless written instructions say otherwise, is 694 Cottonwood Dr, Brea, California, 92821, United States.